When you did your research to find a reliable nursing home facility in Georgia that met your expectations for a quality standard of care for your loved one, you probably did not picture yourself having to file a complaint about the treatment of your family member. However, since you have begun to notice discrepancies and are becoming increasingly concerned for the welfare of your loved one, it has become necessary to file a formal complaint.
This step in the process can be undertaken at any time but is particularly important after you have already tried to address your concerns with the nursing home’s staff, only to witness that no effort to change has actually been made. From here, out of concern for your loved one and frustration over the lack of care he or she is receiving, pursuing a complaint on a formal level will provide a solution either in the form of corrections or legal punishment for failure to abide by government-sanctioned protocols and rules for the care of the elderly.
According to Medicare.gov, you should not delay in your effort to file a complaint. You can use anonymity but should record as many details as you can recall from the mistreatment your loved one has suffered. Throughout the entire process, you should be regularly updated with any action that is being taken, how long it is expected those actions to take and what the steps for improvement are, going forward. If the nursing home is found to be in violation of federal laws, they may be required to undergo an investigation. The results of that investigation will be provided to you per your request.
The information in this article is intended for educational purposes only and should not be taken as legal advice.